Refund Policy

Coaching plans

If you change your mind before your plan has been prepared or your first session has taken place, you will get a full refund.

Once your plan has been delivered or coaching has started, sessions and plans already provided cannot be refunded. For packages of sessions, unused sessions can be refunded or moved to a later date.

Digital plans (PDF downloads)

Because a download cannot be returned, digital plans cannot be refunded once the file has been downloaded. If a file is faulty or you were charged twice, we will fix it or refund you.

Brunch and event tickets

You can get a full refund up to 7 days before the event. After that, you can pass your ticket to someone else instead. If the event is cancelled, everyone gets a full refund.

How to ask for a refund

Contact Jenny with your order reference (it starts with WWJ-). Approved refunds are paid back the same way you paid, usually within 10 working days.

Questions

Message Jenny on WhatsApp, call 020 376 4461 or email kpengejennifer@gmail.com.